Our Privacy Policy was last updated on April 15th, 2026
Thank you for shopping at HEALTHSUPPX. We strive to ensure you are completely satisfied with your purchase of our smart home devices and accessories.
If you are not entirely satisfied with your purchase, we're here to help.
1. Returns & Refunds Eligibility
You have 30 calendar days from the date you receive your item to request a return for a refund.
To be eligible for a return and refund, your item must be:
Unused and in the original packaging: The item must be in the same condition that you received it, with all original tags, manuals, and accessories included.
In its original resalable condition: The item must not be installed, damaged, or altered in any way.
2. Non-Returnable Items
Certain items are exempt from being returned for a refund:
Opened software: Software, digital downloads, or products that have been activated or whose license key has been revealed.
Gift cards.
Items marked as "Final Sale" or clearance items, which will be explicitly stated on the product page.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact Us: Within 30 days of delivery, email us at support@healthsuppx.com with your order number and the reason for the return.
Receive Instructions: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
Ship the Item: Carefully package the item in its original packaging, include all accessories and documentation, and ship it to the address we provide. We highly recommend using a trackable shipping service and purchasing
shipping insurance, as we cannot be responsible for items lost or damaged in transit. The RMA number must be clearly written on the outside of the box.
4. Refunds (After Inspection)
Once we receive your returned item and our warehouse team completes its inspection, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.
You will receive a confirmation email once the refund has been issued.
Please note that shipping costs are non-refundable. The cost of return shipping will be the customer's responsibility, unless the return is due to an error on our part (e.g., you received a wrong or defective item).
5. Damaged, Defective, or Incorrect Items
We take great care in packing your orders, but sometimes mistakes happen. If you receive a damaged, defective, or incorrect item, please contact us
immediately at support@healthsuppx.com with your order number and photos/video of the issue.
We will arrange for a return, replacement, or refund at no extra cost to you, including a prepaid return shipping label.
6. Exchanges
We currently do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the original item for a refund (following the
process above), and once the return is accepted, make a separate purchase for the new item.
7. Late or Missing Refunds
[If you haven’t received your refund after 10 business days, please:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you still cannot locate your refund, please contact us at support@healthsuppx.com
8. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are damaged or defective.
9. Questions & Contact Information
If you have any questions about our Returns & Refunds Policy, please do not hesitate to contact our customer service team.
10. Contact Us
By email: support@healthsuppx.com
Website: https://www.healthsuppx.com